BMW of North America Rolls out Ubimax Frontline Across All U.S. Dealerships
Ubimax equips all 347 BMW Centers and selected MINI Dealers in the U.S. with a new Augmented Reality driven Technician Communication System from Ubimax. Ubimax Frontline has been selected and integrated by BMW to significantly reduce repair and maintenance times, increase workshop efficiency and ultimately improve customer satisfaction. All BMW Centers and selected MINI Dealers in the United States now offer a new service quality to its customers through faster access to technical information and real-time remote-support from BMW engineers.
How does it work?
Using Ubimax Frontline running on industry leading RealWear HMT-1 smart glasses, technicians in workshops can now connect with engineers and other experts at BMW directly via Ubimax’s hands-free remote support solution xAssist and jointly resolves issues in a fast and more efficient manner. The expert can project step-by-step technical bulletins and schematic drawings onto the display inside the technicians’ glasses, as well as take screen shots and enlarge images for better visibility. Having full access to the Ubimax Frontline Platform including its solutions xInspect and xAssist further allow technicians to open and view documents via voice instructions, directly document defects and problems during the repair process using speech-to-text functionality and the built-in camera for photo and video capture. At the end of repair or maintenance tasks reports are automatically created by the system and are also available as easy to use PDF documents for dealers.
How do the dealerships like it?
The shop foremen at Nick Alexander Imports in Los Angeles who is using Ubimax Frontline on smart glasses from Realwear is very positive about this new and disruptive After-Sales Service tool. Already after a short period of use he confirms the solution proving to be a valuable asset:
Henry Gelb, Shop Foreman at Nick Alexander Imports in Los Angeles says: "It is very easy to connect with BMW through the glasses and it saves time. In one session, we were able to eliminate a lot of back and forth emails and phone calls. Any time a car can be fixed faster, it promotes efficiency and productivity.”
Gelb further said his center is so impressed with the glasses that he is sharing their availability with customers on the center’s Facebook page. Training to use the smart glasses is easy, Gelb agreed and said anyone who has a smart phone would easily adapt to using the glasses. The shop foreman encourages everyone to embrace the technology.
He concludes about the new solution: “Having a valuable tool like this in your arsenal when dealing with difficult-to-diagnose cars will be well worth it.”